Archive for April, 2010
Believe
Apr 21st
One of my all time favourite quotes is:
Until one is committed, there is hesitancy, the chance to draw back– Concerning all acts of initiative (and creation), there is one elementary truth that ignorance of which kills countless ideas and splendid plans: that the moment one definitely commits oneself, then Providence moves too. All sorts of things occur to help one that would never otherwise have occurred. A whole stream of events issues from the decision, raising in one’s favor all manner of unforeseen incidents and meetings and material assistance, which no man could have dreamed would have come his way. Whatever you can do, or dream you can do, begin it. Boldness has genius, power, and magic in it. Begin it now.”
Observing The Broccoli Project where things are now, is a true testament to the above statement – I am continuously amazed by the feedback and assistance I get from people but I am so grateful for the help from my friends at Hero Design and Fuse Digital
Today as I write this, Toni is out on a photo shoot taking a photo of a real little girl that we will be using in our voucher books to be distributed in Pick n Pay in the near future. As payment for this, the school fees for this girl will be covered for a year.
This is just one of the many ways that people beyond my immediate circle are benefiting from the idea that started off as well, an idea. James has been copywriting the sometimes cryptic words that spew out of my mouth and Doug has crafted mockups of voucher designs from initial sketches, meanwhile Gideon has taken pencil sketches and transformed them into spectacular digital renditions that make the artist in me quivver! (check their sites for more)
The Broccoli Project belongs to all of us and I am fortunate to be surrounded by people who believe in the project, in me and the change it will bring – after all, as Gandhi said “Be the change you wish to see in this world!”
The Gap Hypothesis
Apr 20th
<disclaimer> Some of the ideas below are mental ramblings that I am having and are still in a formative stage – let me know what you think! </disclaimer>
Have you ever created a document, or a presentation that at the time was in your own eyes, passable, but you thought you could have done better. Then you revisit it a few weeks / months later and it actually looks a lot better. I think it happens a lot, well for me it does.
I have been reflecting on what I have termed ‘The Gap Hypothesis’ as being one of the foundations of The Broccoli Project.

The idea behind this, is that an upliftment program is introduced, the intention is to create a result that leaves the participant in a situation in a better position than before. So in the above simple example, a person sleeping on the streets is encouraged to take a number of steps and as a result becomes a happier member of society.

But what about the gaps ?, I believe that the steps to be taken from beginning to end of an intervention are riddled with all sorts of gaps that might prevent a program from succeeding. What happens if the steps to be taken have no real grounding in the reality of the participants. For example, what if the next step is to have a participant go to a clinic for a check up, but the cost of transport is beyond the means of the participant. Something as simple as access to transport has a potentially devastating effect on the success of program, but more importantly the participant.
If you were able to measure the success of each step of a program, through an anonymous yet unique identifier you would be able to design programs and correct assumptions of each step. You might think that the steps for a program are easy enough to complete, but often our assumptions fall down when put into practice. Von Moltke’s saying “No battle plan survives contact with the enemy” is something that every organization encounters at one time or another.

The Broccoli Project approaches projects with a tentative viewpoint – It draws on the ideas of the genius of place and Sternin-Pascale’s notion of positive deviance. The above image is a basic representation of the basic mechanics.
For each step, we are providing an incentive. The incentive is something simple and basic like food, shelter, accommodation, medical care.
You see, we don’t know that each step is the right step from a multitude of dimensions:
- Is the step understood (from the participants perspective)
- Is the incentive correct (from a value and type perspective)
- Is it viewed as an incentive or could it be viewed as coercion
- Will it be over-subscribed, under-subscribed.
Using a combination of incentives, biometrics, mobile technology, cloud computing and low cost net books we are in a position for the first time to begin measuring the effects of each step of a proposed intervention in a granular yet anonymous way. These are early days, but our analytics platform combined with the fundraising interface is a step closer toward creating programs that work.
The idea is this, the interventions are unitized in cost – i.e. each step is pre-budgeted with the costs (simplified) allocated as follows:
- The cost of carrying out the intervention
- The cost of the incentive to be given to the recipient
- The technology costs to measure and capture the data
With these simple metrics, the cost and success per intervention can be quickly established and the most powerful being the success of the next step.
It is estimated that there is an 80% dropout rate once people discover they are HIV positive – they never make it to the referring clinic – the tragedy is that if detected early, HIV can be treated and managed.The reasons are varied and complex, but some of the important work is to de-stigmatize the disease and to find ways to encourage after care.
Nostalgia, Hindsight Rationalisation & The Broccoli Project
Apr 15th
I am currently reading John Kay’s great book obliquity and he talks about the concept of “hindsight rationalisation” this is when we like to pretend to ourselves as things worked out to plan all along.
I have been thinking about how The Broccoli Project unfolded, it had some initial seeds in my previous company – my most successful failure to date! We as a team wanted to create something that was useful and made a difference and it was about 26 months ago today that I sat at Knead at Wembley Square in Cape Town researching thermal printers and security paper – I wanted to print stuff out – I like to experiment with ideas and I had created a fantastical business plan that would see the roll out of some 500 POS devices that would be deployed around the country and it would magically print out vouchers.
Problem 1 – the development of the device was quite intensive and required skills we did not have, also
Problem 2 – required R3m+ capital to buy the hardware, but hey the excel spreadsheet supported it
So I bought a prototype of the POS device for about $1,500 – (gulp) and it’s now a great doorstop.
So plan B was buy a thermal printer and design something that was within my reach, a few weeks later I was strolling down the road and I passed a store selling the Brother QL650TD label printer – out came the (personal) credit card and 15 minutes later, I owned a thermal printer – I played around and out of the ether came the first prototype food voucher.

Sample Voucher Prototype
It was magical – the idea, food vouchers – a way to make a difference. I could feel it, I was on to something here – I could barely contain my excitement – I had to blurt out to my then business partners – “look at this (the food voucher)” lets do it! It ? There was something here. So we went ahead and rented a space at the Cape Town station and started the idea of exchanging food vouchers for demographic information – so answering the questions ‘where do you live’, ‘what phone do you have’, ‘what is your name’ and ‘what is your phone number’ were sufficient currency to exchange for a food voucher – what a rich experience. 300 loaves of bread and 5 hours later and I knew – this was big.
1 month later we introduced biometrics and partnered with desmond tutu and things were looking more and more interesting, what had we created ?
I could hardly believe it – I was working with technology, helping people and having fun – could it get better ? It did – in February 2009 I was invited to submit a business plan to the inaugural World Innovation Summit in Barcelona representing Cape Town (and South Africa, and Africa – *gulp*) out of 24 countries – and in what was the most outrageous turn of events, we placed second overall and first in most social value!
A number of other plaudits followed, including attending the World Economic Forum in Dalian, China – who thought researching thermal printers might lead to this!
This is all great and the awards have been meaningful and validating, but I did not start this to win awards, it was to make a difference. Which brings me to my happiest achievement this year.
A little over a week ago, I sat in a meeting with Suzanne Ackerman from Pick n Pay and related the story – the crazy thing was that about 23 months ago, we sat in a meeting with her with a food voucher and some software that I had cobbled together over about 2 days – it was functional, but we were winging it.
She wasn’t exactly sold on the idea, but she gave us the time of day and people we should talk to – and we did.
Fast forward 24 months and this is where we are now…
In the next few weeks, we will be doing a final test run where in some Pick n Pay stores, you will be able to buy a book of vouchers that you can keep with you in your car. When you see somebody that you want to give something to, but you don’t want to give cash because you don’t know where it will go (booze, glue – who knows) you can give them a voucher that they can exchange for food – awesome! Soon these books will be in all Pick n Pay’s.
I have an amazing feeling about the coming year, and I am looking forward to the next steps – but this is also not a solo achievement. Nothing of this magnitude is ever the work of a single person I (and We) have had the support of tremendous partners who early on saw the potential and helped craft what were basically sketches on a napkin into where we are today.
Developing the underlying software that forms a vital part of where we are going has been a difficult and in some cases painful process for both ourselves and our clients – but I am lucky that the lead technical & database architect has supported my often irrational changes and put up with my strange and sometimes vague descriptions.
We will have some guest posts from other people and other Broccoli’s in the coming months.
You know how it goes, Good ideas often have lonely childhoods - it looks like The Broccoli Project is growing up now and I can’t wait to tell you more…
MaZ – head of broccoli!
